These steps apply if you’ve purchased your product through the Microsoft Store. Enter your Office product key, without hyphens.In the ‘Sign in to set up Office’ window, select I don't want to sign in or create an account.Start an Office app, like Word, Project, or Visio, depending on your purchase.These steps apply only to Office Professional Plus, Visio Professional, or Project Professional. Follow the prompts to finish the redemption process.If you don't see the option to enter your product key, it was entered for you automatically. Enter your Office product key, without hyphens, if prompted.Be sure to remember this account so that you can install or reinstall Office later, without a product key. Sign in with your Microsoft account, or create one if you don't have one.Office 365, Office 2019, Office 2016, and Office 2013 (PC and Mac) It is very important to be certain that you are purchasing the correct products before checking out.If your purchase of an Office product came with a 25 character product key, you can use the steps below based on which product you have to find out where you should enter that key to download and install your Office product. If the product key was already issued, this is not anymore exchangeable for another product nor refundable. Do take note that a reporting a non working product key is very difficult to prove as the key can be validated officially. However, in extremely rare scenario that the product key was determined to be defective, you have an option to replace the product key or get a full refund as promised. The buyer will highlight the product key but mistakenly highlighted the space between “is” and “1111” thus, pasting *1111-2222-3333 where the asterisk (*) represents the copied invisible space. A common mistake that occurs in almost all cases of a non working product key is due to an invisible space accidentally copied when the buyer copy-pasted the product key.Įxample: The product key is 1111-2222-3333. Once a product key is issued, it is not anymore refundable or exchangeable except in a very rare scenario wherein the product key was determined to be defective.
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